How Sankra Protects Your Personal Data

Privacy Policy at Sankra Casino Online

Our privacy notice at Sankra Casino Online is based on the General Data Protection Regulation, and it governs every piece of personal information we hold about registered players. Where data is processed outside the EU or EEA, the transfer is carried out under Standard Contractual Clauses, so the same level of protection follows your information wherever it is handled.

We collect what is needed to open and run your account, to verify who you are, and to meet anti-money laundering obligations under the 5th EU AML Directive. Customer Due Diligence checks are triggered automatically once certain activity thresholds are reached, which is why some players are asked for extra documents partway through their time with us.

Data Sharing and Security

Personal and financial details are protected with advanced SSL encryption and secure payment systems, and are only passed on to payment providers, game providers, fraud prevention agencies, marketing partners and regulators where this is necessary to run the account or meet a legal duty. We may also respond publicly to complaints posted on review sites or forums.

What Personal Data We Collect

The information we request falls into clear categories, collected at registration and during identity verification, each tied to a stated purpose and timeframe.

These categories cover everything requested during registration and verification; no other personal data is collected beyond what supports your account, security checks and regulatory obligations.

How Your Data Is Used and Shared

Once collected, personal data is used strictly for account operation, verification and communication. The points below set out where it goes and under what conditions.

• Payment processing: shared with payment providers to complete deposits and withdrawals handled through our banking methods.
• Game delivery: shared with game providers so titles in the casino section function correctly.
• Fraud prevention: passed to fraud prevention agencies as part of standard account monitoring.
• Marketing: cookies and gameplay analysis, including machine learning, drive personalised promotions, applied only with consent for direct marketing.
• Regulatory disclosure: shared with regulators where required by law.
• Public complaints: we may respond publicly to issues raised through our complaints process when posted on review sites or forums.
• Correspondence: electronic notices are deemed received within 5 business days of being sent.

Account Security and Your Data

We allow one account per person, household address, phone number, email and IP address; duplicate accounts are closed and any winnings on them are voided. If you ever lose access, our sign-in process covers password recovery so you never need to share login details with anyone else to regain entry.

Selling, buying or transferring an account to another person is prohibited, which keeps the personal data tied to each profile matched to a single verified player. Closing an account is done by writing to support, and is only processed once the balance is at zero and no withdrawals are pending; otherwise remaining funds are voided rather than held against an unverifiable identity.

These controls sit alongside the encryption and secure payment systems described in our data handling, and the same standards are covered in further detail on our safety page. Keeping registration and verification data accurate is also what allows withdrawal requests to be processed without unnecessary delay once the standard checks are complete.