Sankra Account Recovery and Login Help

Resetting Your Password and Signing In

Lost access starts and ends on the sign-in page, where a short reset flow restores entry without opening a new account. We ask for the email address used at registration, send a reset message, and let you set a new password once it is confirmed.

1. Open the Sankra Casino login screen and select the password reset option.
2. Enter the email address tied to your registered account.
3. Check your inbox, since electronic correspondence from us is treated as received within 5 business days.
4. Follow the link in the message to set a new password, then sign back in with your username.
5. If identity checks are triggered, be ready to provide an ID card, passport or driving licence and a proof of address such as a utility bill.

Recovering Your Sankra Account

Every player holds one account, tied to one person, one household address, one phone number and one IP address; duplicate accounts are closed and any winnings on them are voided, so recovery always means returning to your original profile rather than opening a new one. If a password reset alone does not restore full access, our team may ask for a phone call or face verification before reinstating it.

Identity Checks During Recovery

Where documents are needed to confirm who you are, we ask for an ID card, passport or driving licence and proof of address such as a utility bill or bank statement, submitted within 30 days of the request. Review is usually completed within 10 days of full submission, though complex cases can take longer.

Accounts Left Inactive

An account left untouched for 180 days without a login is marked inactive, and a 5 GBP monthly admin fee is deducted from any remaining balance until it reaches zero or you sign back in. Returning through the sign-in page as soon as you remember your details stops that fee from building up further.

Recovery Support Options

When you're locked out, different channels and timeframes apply depending on what the recovery involves, and the whole process runs over the advanced SSL encryption described on our safety page.

Most recovery requests close through live chat or email alone, with the longer timeframes reserved for cases that also need document checks.

When the Reset Email Doesn't Arrive

If the reset message hasn't landed within a few minutes, check your spam or junk folder first, since electronic correspondence sent from our side is only treated as officially received within 5 business days. A second request through live chat or our support email usually resolves a missing message faster than waiting out that window.

If the issue continues, the same support email is the first stop; unresolved cases move in writing to our dedicated complaints address, with your username, full registered name, the message sent from your registered email, and a subject line containing the word COMPLAINT and the reason. Our Complaints Resolution Committee issues an outcome within 10 days, extended only for complex cases.

Once access is restored, casino promotions boosting deposits by up to 100% and the rest of the welcome bonus terms apply as usual, and any pending plays can resume straight away.